Information We Collect

When you reach out to us for corporate flower arrangements or gift services, we gather information you provide voluntarily. This includes your name, business name, email address, phone number, delivery addresses, and specific requirements for your floral needs. We also collect payment details when you place orders, though this is handled securely through our payment partners.

For our corporate clients, we may collect additional business information such as company registration details, preferred delivery schedules, and budget requirements. This helps us deliver a tailored service that aligns with your business needs.

Our website automatically gathers certain technical information when you visit. This includes your IP address, browser type, device information, and how you navigate through our site. We use this data to enhance our website performance and understand how clients discover our services.

How We Use Your Information

We use your personal information primarily to fulfill flower orders and deliver excellent customer support. This includes processing your orders, coordinating deliveries, creating custom arrangements based on your requirements, and communicating about your service needs.

We also use information to improve our services and website experience. This helps us understand which corporate floral services are most valuable to our clients and how we can better serve the business community in United Kingdom.

Information Sharing and Disclosure

GroveCliffMarket respects your privacy and does not sell your personal information to third parties. We only share information when necessary to provide our services or when legally required.

We may share necessary information with trusted service partners who help us operate our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it only for the specific services they provide to us.

We may disclose information if required by law, court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.

Data Security Measures

We handle your personal data with a strong commitment to security and apply suitable technical and organizational safeguards to guard it. This includes safe data storage, encrypted transmissions, and restricted access to personal data inside our company.

Although we deploy robust security measures, no online transmission method is completely secure. We continually update our security practices to guard against evolving threats.

Your Privacy Rights

You hold important rights concerning your personal data. In line with applicable laws, you may access, amend, delete, or limit how your personal information is used.

To exercise these rights, contact us via the details at the end of this policy. We will reply within a reasonable timeframe as required by law.

Data Retention

We keep personal data only as long as needed to deliver our services and meet legal obligations. Retention durations vary by data type and purpose for which it was collected.

Cookies and Website Tracking

We employ cookies and analogous technologies to enhance your online experience and gain insight into how visitors interact with our site. Cookies enable us to recall your preferences and assess site performance.

You can adjust cookie preferences in your browser settings. However, turning off certain cookies might impact how the site works. For more details about our cookie practices, please consult our Cookie Policy.

Third-Party Links

Our site may include links to external websites or services. This privacy policy covers only GroveCliffMarket and our site. We are not accountable for the privacy practices of third-party sites.

We encourage you to review the privacy policies of any third-party sites you visit via links on our site.

Policy Updates

We may revise this privacy policy from time to time to reflect updates in our practices, offerings, or legal obligations. When major changes occur, we will adjust the "Last Updated" date at the top of this document.

We recommend checking this policy from time to time to stay informed about how we safeguard your personal information.

Contact Us About Privacy

If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about how we process your data, please reach out to us.